Implementation of Total Quality Management and ISO 9000 Certification

Foo, Weng Kar and Muhammad Afiq, Yusof and Sorooshian, Shahryar and Syed Radzi, Rahamaddulla (2016) Implementation of Total Quality Management and ISO 9000 Certification. International Journal of Engineering Applied Sciences and Technology, 1 (6). pp. 33-36. ISSN 2455-2143. (Published)

	PDF 33-36,Tesma106,IJEAST.pdf Restricted to Repository staff only Download (390kB) | Request a copy
Preview	PDF fim-2016-sorooshian-Implementation of Total Quality Management.pdf Download (22kB) | Preview

Abstract

In this article, we studied on business performance after the implementation of total quality management (TQM) and ISO 9000. Researchers claimed that ISO certification will improve business performance and outcomes. They also believe that ISO 9000 will be necessary to stay in business in the future. Motives of organization toward ISO 9000 are very important. Benefits and difficulties faced during the implementation of TQM and ISO 9000 will be discussing in further. This paper states that quality management system proposed by ISO 9000 is a necessary foundation for other quality methods.

Item Type:	Article
Uncontrolled Keywords:	TQM, ISO 9000, Performance
Subjects:	H Social Sciences > H Social Sciences (General)
Faculty/Division:	Faculty of Industrial Management
Depositing User:	Dr. Shahryar Sorooshian
Date Deposited:	17 Aug 2016 08:21
Last Modified:	26 Mar 2018 08:40
URI:	http://umpir.ump.edu.my/id/eprint/13910
Download Statistic:	View Download Statistics

Actions (login required)

View Item