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The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM

Al-Sharafi, Mohammed A. and Ruzaini, Abdullah Arshah and Abu-Shanab, Emad and Elayah, Nabil (2016) The Effect of Security and Privacy Perceptions on Customers’ Trust to Accept Internet Banking Services: An Extension of TAM. Journal of Engineering and Applied Sciences, 11 (3). pp. 545-552. ISSN 1816-949x (Print); 1818-7803 (Online)

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Abstract

This study attempts to answer the main research question: ‘Do security and privacy perceptions affect customers' trust to accept and use Internet banking technology to perform their banking transactions?’ This study examined the factors that affected Jordanian customers’ trust to accept Internet banking services. Path analysis was used to analyze 198 responses, where results suggested that the hypothesized model was an accurate reflection of the factors that affect trust to accept and use Internet banking services. Results indicated that trust has a positive effect on behavioral intention to use Internet banking services as its usefulness, security, and privacy perceptions significantly influenced the perceived trust. Finally, perceived ease of use had failed to predict Jordanians’ intention to use Internet banking.

Item Type: Article
Uncontrolled Keywords: Internet Banking Services, Technology Acceptance Model, Perceived Security, Perceived Privacy, Perceived Trust
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Faculty/Division: Faculty of Computer System And Software Engineering
Depositing User: PM. Dr. Ruzaini Abdullah Arshah
Date Deposited: 23 Feb 2016 07:57
Last Modified: 27 Apr 2018 03:22
URI: http://umpir.ump.edu.my/id/eprint/11976
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