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Innovation and Growth: Why Malaysian SME Needs a New Performance Measurement System

Nor Mahirah, Mustapha and Noor Azlinna, Azizan and Sorooshian, Shahryar (2016) Innovation and Growth: Why Malaysian SME Needs a New Performance Measurement System. In: Conference Proceedings of United States Association for Small Business and Entrepreneurship (USASBE 2016), 10-12 January 2016 , San Diego, California. pp. 1-11..

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A performance measurement system (PMS) has been identified by different authors since 1990, which over 20 years ago failed to satisfy the requirement of Business Process (BP) measurement. The literature shows there are lack of research discussing performance measurement in the context of business process in Small and Medium Enterprise (SME) and there is no business performance measurement system (BPMS) customized to Malaysian SME characteristics. Thus, there is a significant need to establish new BPMS for Malaysian SME. This paper emphasized the gap between performance measurement literature and SME. The authors argue that SME is not only an organization, but also business entity. Thus, the same PMS should not be used in all industries without consent about the foundation of the organization. By developing a new BPMS customized to Malaysian SME, they will have better measurement experience by measuring the right thing.

Item Type: Conference or Workshop Item (Lecture)
Uncontrolled Keywords: Performance Measurement System (PMS, Business Performance Measurement System (BPMS), Small and Medium Enterprise (SME)
Subjects: A General Works > AM Museums (General). Collectors and collecting (General)
Faculty/Division: Faculty of Industrial Management
Depositing User: Dr. Shahryar Sorooshian
Date Deposited: 20 Dec 2016 01:10
Last Modified: 28 Feb 2018 01:01
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