UMP Institutional Repository

Relationship between total quality management (TQM) practises and operational performance in manufacturing company

Nur Anis, Buniamin (2016) Relationship between total quality management (TQM) practises and operational performance in manufacturing company. Faculty of Industrial Management, Universiti Malaysia Pahang.

[img]
Preview
PDF (Table of content)
Relationship between total quality management (TQM) practises and operational performance in manufacturing company-Table of content-FIM-Nur Anis Buniamin-CD 10379.pdf

Download (257kB) | Preview
[img]
Preview
PDF (Abstract)
Relationship between total quality management (TQM) practises and operational performance in manufacturing company-Abstract-FIM-Nur Anis Buniamin-CD 10379.pdf

Download (94kB) | Preview
[img]
Preview
PDF (Chapter 1)
Relationship between total quality management (TQM) practises and operational performance in manufacturing company-Chapter 1-FIM-Nur Anis Buniamin-CD 10379.pdf

Download (101kB) | Preview

Abstract

Total quality management (TQM) practises are well known approaches that most of the overseas company used. But in Malaysian company, this approach is not so often used. Other than that, not many researchers do the research about the effect of TQM practises on operational performance. So the aims of this research are to identify the levels of TQM practises (leadership, customer focus, management of people, process improvement, strategic planning and use of information and analysis) for operational performance and to determine the effect of TQM practises on operational performance. The indicators of operational performance are productivity, quality and waste level. The collected data was analysed by using descriptive statistic, reliability, normality, Pearson Correlation, single mean t-test and regression analysis. As a result, only strategic planning and process improvement practises positively contribute to operational performance. For future researcher, they should do more research about operational performance like increase the numbers of indicators for operational performance. Therefore, they can give more comprehensive understanding to colleagues and students about operational performance.

Item Type: Undergraduates Project Papers
Additional Information: Project paper (Bachelor of Industrial Technology Management with Honours) -- Universiti Malaysia Pahang - 2016
Uncontrolled Keywords: total quality management; operational performance; manufacturing
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
T Technology > TS Manufactures
Faculty/Division: Faculty of Industrial Management
Depositing User: Ms. Nurezzatul Akmal Salleh
Date Deposited: 18 Jan 2017 06:38
Last Modified: 18 Jan 2017 06:38
URI: http://umpir.ump.edu.my/id/eprint/15953
Download Statistic: View Download Statistics

Actions (login required)

View Item View Item