UMP Institutional Repository

The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM

Mohamrned A, Al-Sharafi and Ruzaini, Abdullah Arshah and Emad, Abu-Shanab and Nabil, Elayah (2016) The Effect of Security and Privacy Perceptions on Customers' Trust to Accept Internet Banking Services An Extension of TAM. Journal of Engineering and Applied Sciences, 11 (3). pp. 545-552. ISSN 1819-6608

[img] PDF
The Effect of Security and Privacy Perceptions on Customers' Trust to.pdf - Published Version
Restricted to Repository staff only

Download (764kB) | Request a copy

Abstract

This study attempts to answer the main research question: 'Do security and privacy perceptions affect customers' trust to accept and use internet banking technology to perform their banking transactions?' This study examined the factors that affected Jordanian customers' trust to accept internet banking services. Path analysis was used to analyze 198 responses where results suggested that the hypothesized model was an accurate reflection of the factors that affect trust to accept and use internet banking services. Results indicated that trust has a positive effect on behavioral intention to use internet banking services as its usefulness, security and privacy perceptions significantly influenced the perceived trust. Finally, perceived ease of use had failed to predict Jordanians' intention to use internet banking.

Item Type: Article
Uncontrolled Keywords: Internet banking services; Technology acceptance model; Perceived security; Perceived privacy; Perceived trust
Subjects: Q Science > QA Mathematics > QA76 Computer software
Faculty/Division: Faculty of Computer System And Software Engineering
Depositing User: Mrs. Neng Sury Sulaiman
Date Deposited: 28 Apr 2017 07:27
Last Modified: 18 May 2018 02:17
URI: http://umpir.ump.edu.my/id/eprint/16910
Download Statistic: View Download Statistics

Actions (login required)

View Item View Item