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Modelling human queuing at Kuantan cinema

Abdul Qadir Jailani, Muchtar (2016) Modelling human queuing at Kuantan cinema. Faculty of Computer Systems and Software Engineering, Universiti Malaysia Pahang.

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Abstract

This thesis presents a comparison between types of queue system simulation by using Discrete Event Simulation (DES). In our literature review we identified a gap in comparing the applicability of this type of queue system. Hence, we focused our research on reactive and different level of detail of proactive of human behavior in service system.The aim of our thesis is first to identify the possible queuing type’s model, second is to develop different queuing types using discrete event simulation and lastly to compare the developed queuing type models based on waiting times and no. of customer served. To reach that we investigate both similarities and differences between model results performance and the similarities and differences in model difficulty performance.The comparison of the simulation is reach by using scenario method. We conduct three scenarios in same environment and DES method, the different is we use the different type of queue system in the simulation. In the first scenario(cinema ticket service) we use single queue line and multi service or counter, second scenario we still use single queue line and multi service but we reduce two counter services, and lastly third scenario we use multi queue line and multi service.The result from the experiment reveals that both single line and multi-line suitable for that kind of environment. In addition, multi-line and multi-service is more suitable in this environment for achieving the shorter waiting time to serve the customer in counter ticket cinema.

Item Type: Undergraduates Project Papers
Additional Information: Project paper (Bachelor of Science Computer (Software Engineering) With Hons.) -- Universiti Malaysia Pahang – 2016, SV: ASSOCIATE PROFESSOR DR. MAZLINA BINTI ABDUL MAJID, NO CD: 10705
Uncontrolled Keywords: Discrete Event Simulation; queuing types
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Faculty/Division: Faculty of Computer System And Software Engineering
Depositing User: Ms. Nurezzatul Akmal Salleh
Date Deposited: 07 Jul 2017 07:18
Last Modified: 07 Jul 2017 07:18
URI: http://umpir.ump.edu.my/id/eprint/18089
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