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Lean Practices Pertaining Hard and Soft Factors in Service Sectors

Sorooshian, Shahryar and Siti Aissah, Mad Ali (2017) Lean Practices Pertaining Hard and Soft Factors in Service Sectors. Quality - Access to Success, 18 (161). pp. 80-86. ISSN 1582-2559

Lean Practices Pertaining Hard and Soft Factors in Service Sectors.pdf

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Many of Lean manufacturing tools and practices are being implemented in the different sectors with and without being realized nowadays. This research objective is double folded. Employing 10 predictor variables, the relationship and impact of Lean practices on Lean performance was identified. The second objective was conducted to identity the significance disparity in the impact of soft and hard factors; whether to give priority to either one or equal priority. A lean performance model was built with soft predictor variables comprising of quality leadership, group problem solving, training, worker empowerment and multi-skilling developing and hard predictor variables comprising of standardized operations, 5S, reorder point, supplier development and continuous flow. Although this study failed to find enough support for some of the factors, a few factors find enough evidence to be part of lean performance predictors.

Item Type: Article
Uncontrolled Keywords: total quality, acceptance, lean performance, lean tools
Subjects: A General Works > AI Indexes (General)
Faculty/Division: Faculty of Industrial Management
Depositing User: Dr. Shahryar Sorooshian
Date Deposited: 22 Feb 2018 02:50
Last Modified: 22 Feb 2018 02:50
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