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The mediation effect of intention to use information system on the association between usability and user's satisfaction in UMP

Atta, Mohammed Thamir and Awanis, Romli (2018) The mediation effect of intention to use information system on the association between usability and user's satisfaction in UMP. Advanced Science Letters, 24 (10). pp. 7806-7809. ISSN 1936-6612

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Abstract

Student Information Systems (SIS) have become an integral part of the function of most large and medium organizations including educational institutions. The aim of this research is to investigate the mediation role of intention to use SIS on the relationship between the usability of the system and user's satisfaction. A survey has been conducted in Universiti Malaysia Pahang to investigate the mediation relationships between these three variables. After collecting data from respondents and accomplishing the analysis, the result of this study revealed that the relationship between usability of SIS and user’s satisfaction is partially mediated by intention to use these systems. Based on this result, the researcher recommends focusing on the factors that enhance usability of SIS which in turn increase the intention of students to use the system and boost their satisfaction about the system. These factors are easy to use the interface, effective navigation, usefulness, and understandable website.

Item Type: Article
Additional Information: The 5th International Conference on Software Engineering & Computer System (ICSECS' 17), Adya Hotel, Pulau Langkawi, Malaysia, 22-24 November 2017
Uncontrolled Keywords: Information System (IS); Student Information Systems (SIS); Usability; Intention to Use SIS; User's Satisfaction
Subjects: Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Faculty/Division: Faculty of Computer System And Software Engineering
Depositing User: Mrs. Neng Sury Sulaiman
Date Deposited: 21 Mar 2018 08:39
Last Modified: 29 Nov 2018 01:15
URI: http://umpir.ump.edu.my/id/eprint/20647
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