Rozita , Mokhtar and Mazita, Mokhtar and Muhammad Aiman , Zulkifli (2017) Measuring the product quality of Malaysian herbal industry:a pilot study. In: 4th International Conference On Humanities, Social Science, Science And Technology (IV ICHSST) , 24-27 November 2017 , Leeds, UK. pp. 1-15.. (Unpublished)
![[img]](http://umpir.ump.edu.my/style/images/fileicons/application_pdf.png) |
PDF
Measuring the product quality of malaysian herbal industry-a pilot study.pdf Restricted to Repository staff only Download (500kB) | Request a copy |
Abstract
This pilot study applies a Theory of Quality Management (TQM) Underlying the Deming Management Method, by Anderson et al. (1994) in the field of herbal industries in Malaysia. As an effort to develop a flexible data collection tool, a questionnaire was developed to measure the outcomes of herbal product quality. In 2016, 100 questionnaires were distributed to the respondents which are the employees of 10 herbs firms in Malaysia, registered under the National Pharmaceutical Control Bureau (NPCB). All data are usable. The questionnaire is adopted and adapted from Anderson et al. (1995) and are organized in 6 parts. The research variables are Visionary Leadership, Internal and External Cooperation, Learning Organization, Process Management, Continuous Improvement, Employee Fulfilment and Customer Satisfaction (a reflection of Product Quality). The instrument’s content validity were examined by a panel of experts while the construct validity were examined by factor analysis, which to reduce and simplify irrelevant data and remove appropriate items. The finding identified the well-performed question items that should be retained, and the poorly performed items that should be dropped or need further study. Reliability analysis and normality test were also run using SPSS software. The result indicated the data is reliable and the data exhibit reasonable normality. This pilot study shall be followed with a full research in future. The full research is recommended to apply a TQM Underlying the Deming Management Method by Anderson et al. (1994) in investigating the factors that influence herbal product quality in Malaysia.
| Item Type: | Conference or Workshop Item (Lecture) |
|---|---|
| Uncontrolled Keywords: | Product Quality; Theory of Quality Management Underlying the Deming Management Method; Herbal Industry |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Faculty/Division: | Faculty of Industrial Management |
| Depositing User: | Mrs. Neng Sury Sulaiman |
| Date Deposited: | 23 May 2018 07:06 |
| Last Modified: | 23 May 2018 07:06 |
| URI: | http://umpir.ump.edu.my/id/eprint/21047 |
| Download Statistic: | View Download Statistics |
Actions (login required)
 |
View Item |