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The impact of Big Data analytics and data security practices on service supply chain performance

Fernando, Yudi and Chidambaram, Ramanathan R. M. and Wahyuni-TD, Ika Sari (2018) The impact of Big Data analytics and data security practices on service supply chain performance. Benchmarking: An International Journal, 25 (9). pp. 4009-4034. ISSN 1463-5771

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Abstract

Purpose: The purpose of this paper is to investigate the effects of Big Data analytics, data security and service supply chain innovation capabilities on services supply chain performance. Design/methodology/approach: The paper draws on the relational view of resource-based theory to propose a theoretical model. The data were collected through survey of 145 service firms. Findings: The results of this study found that the Big Data analytics has a positive and significant relationship with a firm’s ability to manage data security and a positive impact on service supply chain innovation capabilities and service supply chain performance. This study also found that most service firms participating in this study used Big Data analytics to execute existing algorithms faster with larger data sets.

Item Type: Article
Uncontrolled Keywords: Malaysia, Big Data analytics, Data security, Service supply chain, Services supply chain performance, Supply chain innovation capabilities
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Faculty/Division: Faculty of Industrial Management
Depositing User: Noorul Farina Arifin
Date Deposited: 03 Jan 2019 07:20
Last Modified: 03 Jan 2019 07:20
URI: http://umpir.ump.edu.my/id/eprint/23607
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