Salimon, Maruf Gbadebo and Sany Sanuri, Mhd Mokthar and Gorondutse, A. H. and Adeleke, A. Q. and Bamgbaded, J. A. (2019) Does E-satisfaction mediate the relationship between E-banking adoption and its determinants: hybrid approach to TAM. Journal of Advanced Research in Dynamical & Control Systems, 11 (5 Special). pp. 602-613. ISSN 1943-023X. (Published)
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Abstract
The purpose of this study is to test the mediating role of e-satisfaction on the relationship between e-banking adoption, perceived usefulness and perceived ease of use. In doing this, we analysed 266 questionnaires using Partial Least Square Structural Equation Modelling (PLS-SEM). The result of this study reveals that Perceived usefulness, perceived ease of ease of use and e-satisfaction positively influence e-banking adoption. E-satisfaction equally mediates the relationship between perceived usefulness, perceived ease of use and e-banking adoption. The study provides further insights into how practitioners can employ these variables to improve the rate of e-banking adoption in the context of developing countries.
| Item Type: | Article |
|---|---|
| Additional Information: | Indexed by Scopus |
| Uncontrolled Keywords: | PLS-SEM; E-banking; E-satisfaction; Developing countries |
| Subjects: | H Social Sciences > HG Finance |
| Faculty/Division: | Faculty of Industrial Management |
| Depositing User: | Mrs Norsaini Abdul Samat |
| Date Deposited: | 26 Feb 2021 08:39 |
| Last Modified: | 26 Feb 2021 08:39 |
| URI: | http://umpir.ump.edu.my/id/eprint/28527 |
| Download Statistic: | View Download Statistics |
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