Fuzzy analytical hierarchy process (F-AHP) method in evaluating E-wallet payment system in Malaysia

Soo-Fen, Fam and Chuan, Zun Liang and Wahjono, Sentot-Iman and Zaini, Nur Dalila (2022) Fuzzy analytical hierarchy process (F-AHP) method in evaluating E-wallet payment system in Malaysia. Mathematical Statistician and Engineering Applications (MSEA), 71 (3). pp. 742-749. ISSN 2094-0343. (Published)

View of Fuzzy Analytical Hierarchy Process (F-AHP) Method in Evaluating E-Wallet Payment System in Malaysia.pdf

Download (1MB) | Preview


A digital wallet also known as "E-wallet" refers as financial transaction that proceeding payment through an electronically system and device. The digital revolution continues to transform most of our everyday lives especially in this challenging world of pandemic Covid-19. In the new norms, government encouraged to utilize e-wallet as a way to prevent contagious by incentive of eBelia also ePenjana. As e-wallet actively used, this has increased the mass growth of E-wallet providers. Due to accumulation of e-wallet, the aim is to provide overall ranking towards e-wallet payment system for consumers in selecting efficient payment system for transaction. For the solution, this research has utilized the Multi-Criteria Decision Making (MCDM) method of Fuzzy Analytical Hierarchy Process (FAHP). In order to assist consumers in selecting a higher-quality digital wallet payment system, this study assess 4 criteria of E-wallet Payment System quality, with the top 3 alternative of e-wallet providers. Based on the highest weightage value, the most preferable criteria and alternatives for e-wallet will established. Touch 'n Go had become the preferable e-wallet with weightage of 0.419. Among all criteria, security became the most essential factor in selecting e-wallet. In the future, researchers are encouraged to use another approach in MCDM.

Item Type: Article
Uncontrolled Keywords: E-wallet payment system; System quality; MCDM method; Fuzzy AHP analysis
Subjects: Q Science > QA Mathematics
Faculty/Division: Center for Mathematical Science
Depositing User: Dr. Zun Liang Chuan
Date Deposited: 03 Oct 2022 07:16
Last Modified: 03 Oct 2022 07:16
URI: http://umpir.ump.edu.my/id/eprint/34730
Download Statistic: View Download Statistics

Actions (login required)

View Item View Item