Logistics-related knowledge process capabilities in Malaysian courier service industries

Mohamad, Fazeeda and Cheng, Jack Kie and Ishak, Ismail (2020) Logistics-related knowledge process capabilities in Malaysian courier service industries. , [Research Report: Research Report] (Unpublished)

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The rapid penetration of the Internet and smart-phones are accelerating the development of Malaysia’s courier and e-business industries. The year 2011 witnessed a creative climax of both industries, where courier services offered consumers the option of paying cash on delivery (COD) for the first time in e-commerce transactions in Malaysia. Nevertheless, to create services, the courier companies need to have efficient knowledge management processes in addition to managing logistics. It has been found that there was lacking of sufficient guidance on bridging the gaps between logistics management, knowledge management and creativity, especially for both courier services and e-business companies. Hence, the study mainly aimed to develop a novel logistics-related knowledge management framework towards e-business performance considering the mediating role of creativity as well as the moderating role of inter-firm dependence. A cross-sectional survey from courier companies was undertaken, which had creativity in Courier Services (C) and four determinants of logistics-related knowledge management (LRKM), namely: logistics-related knowledge generation (LRKG), logistics-related knowledge dissemination (LRKD), logistics-related knowledge shared interpretation (LRKS) and logistics-related knowledge responsiveness (LRKR). E-business companies were surveyed on their financial performance (FP), e-business system adoption levels (EBL) and inter-firm dependence (IFD) on logistic partners. The partial least square structural equation modeling (PLS SEM) was applied for data analysis using SmartPLS 3.0. The results demonstrated that among the factors of LRKM in courier companies, the LRKD was the most contributing factor that drove their e-business partner’s performance, followed by LRKR. Meanwhile, LRKG and LRKS are less contributing factors and were not significant. It was proved that creativity played a mediating role between the LRKM and E-Business Performance relationship. It was also found that IFD played the role of moderator which strengthened the Creativity and E-Business Performance relationship. However, IFD did not mediate the relationship between LRKM and E-Business Performance. Additionally, the results of the effect size demonstrated that Creativity in courier services was better than LRKM towards enhancing e-business performance. Hence, it implies: i) to enhance and help their partners’ e-business performances, the courier companies should continue focusing their efforts on both LRKD and LRKR, but also invest more efforts on the least contributing factors of LRKG and LRKS, as which are part of the LRKM process and also contributing to e-business performance; ii) to further enhance e-business performance, courier companies should also invest in its creativity, which is a latent driver that facilitates E-business performance; and iii) to further assist the contribution of creativity of courier services onto e-business performance, more attention could be paid to IFD, in order to utilize its positive moderating effects. This research presents several theoretical contributions by providing further insights on determinants and outcomes of LRKM towards e-business performance, the importance of creativity of courier companies; and the inter-dependence between courier companies and their e-business partners, especially in Malaysia.

Item Type: Research Report
Additional Information: RESEARCH VOTE NO: RDU160109
Uncontrolled Keywords: Courier services; logistics-related knowledge management (LRKM)
Subjects: H Social Sciences > HD Industries. Land use. Labor
H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User: En. Mohd Ariffin Abdul Aziz
Date Deposited: 14 Feb 2023 08:45
Last Modified: 14 Feb 2023 08:45
URI: http://umpir.ump.edu.my/id/eprint/36301
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