Lean management implementation in Malaysian public sectors: Critical success factors and performance implications

Zarifa Amira, Zulkeflee and Gusman, Nawanir and Airin, Abdul Ghani (2023) Lean management implementation in Malaysian public sectors: Critical success factors and performance implications. Management Systems in Production Engineering, 31 (2). 197 -207. ISSN 2450-5781. (Published)

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This study aims to investigate the effects of lean management implementation on public sector performance along with the critical success factors of its implementation. The cross-sectional quantitative survey collected 131 responses from public organisations in Malaysia selected through a stratified random sampling procedure. Data were analysed using the structural equation modelling (SEM) approach with SmartPLS 4 professional. Lean resources, lean culture, and lean knowledge management are critical success factors for implementing lean management in the Malaysian public sector. Subsequently, the holistic implementation of lean management will enhance their performance. This study provides a practical viewpoint for practitioners to understand and validate the potential benefits lean management can sustain if implemented with the critical success factors. As a result, practitioners and policymakers could use the insight from this study to tailor strategies for leveraging public sectors' performance in Malaysia.

Item Type: Article
Additional Information: Indexed by Scopus
Uncontrolled Keywords: Critical success factors; Lean management; Malaysia; Performance; Public sectors
Subjects: H Social Sciences > HD Industries. Land use. Labor
Faculty/Division: Faculty of Industrial Management
Institute of Postgraduate Studies
Depositing User: Mrs Norsaini Abdul Samat
Date Deposited: 25 May 2023 06:12
Last Modified: 25 May 2023 06:12
URI: http://umpir.ump.edu.my/id/eprint/37689
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