Where is my parcel? A review of crowd logistics revolution in Malaysia

Nor Rokiah Hanum, Md Haron and Lee, Khai Loon and Nawanir, Gusman (2023) Where is my parcel? A review of crowd logistics revolution in Malaysia. Journal of Advanced Research in Business and Management Studies, 32 (1). pp. 34-48. ISSN 2462-1935. (Published)

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Abstract

This research aims to explore the crowd logistics concept and discover crowd logistics evolution in the Malaysia logistics industry. Employs a systematic literature review approach by using PICo or mnemonic, which signifies ‘P’ (Population or Problem), ‘I’ (Intervention or Exposure) and ‘Co’ (Context). This paper evaluates the evolution of crowd logistics in Malaysia starting with conventional logistics, the introduction of raid hailing, last-mile delivery, crowd logistic and the future of crowd intelligence. The history of crowd logistics expansion has become prominent with the integration of technology and existing infrastructure which allows greater flexibility, customization and efficiency in logistics and transportation delivery. Addressing the crowd logistics revolution has shaped the development of future crowd logistics to be available in the supply chain and maximize the value creation in the Malaysia logistics industry.

Item Type: Article
Uncontrolled Keywords: Crowd logistics, crowd logistics capabilities, crowd logistics evolution, last-mile delivery
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management
Faculty/Division: Faculty of Industrial Management
Institute of Postgraduate Studies
Depositing User: Ms. Ratna Wilis Haryati Mustapa
Date Deposited: 06 Nov 2023 03:05
Last Modified: 06 Nov 2023 03:05
URI: http://umpir.ump.edu.my/id/eprint/38691
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