Wider, Walton and Muhammad Ashraf, Fauzi and Nur Muneerah, Kasim and Muhammad Fakhrul, Yusuf and Siti Aminah, Harun and Siti Quyume, Azira and Tanucan, Jem Cloyd M. and Hossain, Syed Far Abid (2025) The impact of online social capital on innovative job performance: Mediated by work engagement. Discover Sustainability, 6 (1). pp. 1-15. ISSN 2662-9984. (Published)
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Abstract
The present study investigates how online social capital developed through social media (SM) usage influences employees’ innovative job performance in the Malaysian public sector, with work engagement as a mediator. It addresses a limited understanding of how online connections specifically network ties, shared vision, and trust, function digitally to enhance engagement and innovation. Employing a quantitative, cross-sectional survey, data from 313 Malaysian public sector employees were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM). Established scales measured online social capital, work engagement, and innovative job performance. Results show that network ties and trust significantly enhance work engagement, subsequently improving innovative job performance. Work engagement mediates the relationships between network ties and innovative job performance, as well as trust and innovative job performance. In contrast, a shared vision neither influences work engagement nor indirectly affects innovative performance. These findings highlight that the quality of digital social relationships, rather than shared workplace norms, drives employee involvement and innovation. This study contributes to organizational behavior literature by integrating online social capital and work engagement research in a public sector setting. It underscores the strategic importance of SM platforms in building meaningful digital connections, providing evidence that online trust and network ties serve as catalysts for enhancing employee engagement and innovative performance. The insights gained inform policymakers, industrial leaders, and researchers on optimizing workforce potential within technology-driven environments, ultimately supporting more effective public service innovation.
| Item Type: | Article |
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| Additional Information: | Indexed by Scopus |
| Uncontrolled Keywords: | Economic growth; Innovative job performance; Online social capital; Public sector; Social media usage; Work engagement |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HF Commerce > HF5601 Accounting H Social Sciences > HM Sociology |
| Faculty/Division: | Faculty of Industrial Management Centre for Advanced Industrial Technology |
| Depositing User: | Mrs. Nurul Hamira Abd Razak |
| Date Deposited: | 18 Jul 2025 01:22 |
| Last Modified: | 18 Jul 2025 01:22 |
| URI: | http://umpir.ump.edu.my/id/eprint/45101 |
| Download Statistic: | View Download Statistics |
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