Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction

Balsam, A. Mustafa (2014) Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction. In: New Trends in Software Methodologies, Tools and Techniques. Frontiers in Artificial Intelligence and Applications, 265 . IOS Press, Singapore, pp. 271-279. ISBN 978-1-61499-433-6 (print); 978-1-61499-434-3 (online)


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Requirements elicitation is a critical and error-prone stage in software development where user requirements should be defined accurately to ensure the success of the software system. In a highly competitive market, businesses are focusing more on satisfying customer needs which largely affect customers decision to buy the software product, providing the potential for the success of the software in the market. This study aims to investigate whether eliciting and thus fulfilling most of the individual software requirements imply a high level of customer satisfaction and what type of requirements that define the perceived product quality and as a result customer satisfaction.

Item Type: Book Chapter
Additional Information: Presented at The 13th International Conference on Inteligent Software Methodologies, Tools and Techniques (SOMET 2014), Langkawi, 22-24 September 2014
Uncontrolled Keywords: Requirements elicitation; Customer satisfaction; Quality requirements; Kano's model; Questionnaire
Subjects: Q Science > QA Mathematics > QA76 Computer software
Faculty/Division: Faculty of Computer System And Software Engineering
Depositing User: Mrs. Neng Sury Sulaiman
Date Deposited: 28 Jul 2015 01:07
Last Modified: 03 Nov 2022 01:20
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