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Jaludin, Janteng and Cheng, Ling Tan and Fernando, Yudi (2018) Boosting Quality Performance Through Customer Knowledge Management and Service Innovation Capability in the Automotive Industry. In: Proceedings of the 6th International Conference on Management, Leadership and Governance (ICMLG 2018) , 24-25 May 2018 , Bangkok University, Thailand. pp. 395-402.. ISBN 978-1-911218-82-1 (Published)