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Liu, Yao and Fadilah, Siali and Mohd Ridzuan, Darun and Muhammad Firdaus, Ismail (2014) Service Quality And Customer Satisfaction: Rapid Kuantan In Kuantan Route, Malaysia. In: Proceedings of SOCIOINT14- International Conference on Social Sciences and Humanities , 8-10 September 2014 , Istanbul, Turkey. pp. 976-982.. (Published)
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Muhammad Firdaus, Ismail (2013) The level of service quality for the public transport : a study of Rapid Kuantan in Kuantan routes. Faculty Of Engineering Technology, Universiti Malaysia Pahang.