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Mohd. Rashid, Ab. Hamid and Fazli, Idris and Mohd. Ezani, Mohd. Hassan and Nik Mutasim, Nik Ab. Rahman (2014) Antecedents and Impacts of Service Operations Flexibility: A Multiple Regression Approach. International Journal of Contemporary Business Management (IJCBM), 1 (1). pp. 63-70. (Published)

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