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Suarno, Agha Khilfi and Norazlianie, Sazali and Afdhal, Junaidi (2025) Implementation of value stream mapping techniques in improving the performance of service industry. In: Proceedings of the 7th Asia Pacific Conference on Manufacturing Systems and 6th International Manufacturing Engineering Conference. 7th Asia Pacific Conference on Manufacturing Systems and 6th International Manufacturing Engineering Conference , 11th & 12th September 2024 , Melaka, Malaysia. pp. 219-231., 1. ISBN 978-981-96-4353-0 (Published)