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Poh, Wai Choo and Tan, Cheng Ling and Fernando, Yudi (2018) Managing knowledge, service innovation and service experience in hospitality industry: A proposed framework. In: Proceedings of the 6th International Conference on Management, Leadership and Governance (ICMLG 2018) , 24-25 May 2018 , Bangkok University, Thailand. pp. 93-102.. ISBN 978-1-911218-82-1 (Published)