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Oluyinka, Oludapo Samson and Puteri Fadzline, Muhamad Tamyez and Cheng, Jack Kie and Freida, Ayodele Ozavize (2017) Hybrid performance measurement of a business process outsourcing - a Malaysian company perspective. In: 3rd ISM International Statistical Conference 2016: Bringing Professionalism and Prestige in Statistics, ISM 2016 , 9-11 August 2016 , University of Malaya, Kuala Lumpur; Malaysia. pp. 1-18., 1842. ISSN 0094-243X ISBN 978-073541512-6 (Published)