Nur Atirah, Abit (2015) A study of queuing time in waiting line of supermarket at cashier counter by using simulation. Faculty of Industrial Management, Universiti Malaysia Pahang.
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Abstract
This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec).
| Item Type: | Undergraduates Project Papers |
|---|---|
| Additional Information: | Project Paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang – 2015, SV: MR. HASAHUDIN BIN HASSAN, CD NO.: 10365 |
| Uncontrolled Keywords: | Queuing time; Simulation; ARENA software; Waiting Line design |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Faculty/Division: | Faculty of Industrial Management |
| Depositing User: | Ms. Nurezzatul Akmal Salleh |
| Date Deposited: | 05 Jan 2017 06:59 |
| Last Modified: | 09 Mar 2023 07:22 |
| URI: | http://umpir.ump.edu.my/id/eprint/16002 |
| Download Statistic: | View Download Statistics |
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