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A study of queuing time in waiting line of supermarket at cashier counter by using simulation

Nur Atirah, Abit (2015) A study of queuing time in waiting line of supermarket at cashier counter by using simulation. Faculty of Industrial Management, Universiti Malaysia Pahang.

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Abstract

This study focuses on queuing time in waiting line in relationship to the customer satisfaction. This study was conducted to the operational activity on cashier counter at one on the supermarket in Kuantan. This study applied simulation approach by using Arena Software to develop and simulate actual process at cashier counter. This study took one year duration to be completed. It is the quantitative study in which the performance is measured by the utilization for the whole system at cashier counter. By using simulation model on cashier counter, this is significant improvement on queuing time in waiting line by 30% on the normal duration (Recording 1 min 90 sec).

Item Type: Undergraduates Project Papers
Additional Information: Project Paper (Bachelor of Industrial Technology Management with Honors) -- Universiti Malaysia Pahang – 2015
Uncontrolled Keywords: Queuing time; Simulation; ARENA software; Waiting Line design
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Faculty/Division: Faculty of Industrial Management
Depositing User: Ms. Nurezzatul Akmal Salleh
Date Deposited: 05 Jan 2017 06:59
Last Modified: 05 Jan 2017 06:59
URI: http://umpir.ump.edu.my/id/eprint/16002
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