UMP Institutional Repository

Theoretical support for staff satisfaction in higher education institutions: a conceptual framework

Mohamad Hazeem, Mohmad Sidik and Mohd Rashid, Ab Hamid and Abdullah, Ibrahim and Zarina, Mohd Ali (2017) Theoretical support for staff satisfaction in higher education institutions: a conceptual framework. Jurnal Pengukuran Kualiti & Analisis, 13 (2). pp. 1-16. ISSN 1823-5670

Hazeem et al. 2017_JQMA.pdf

Download (1MB) | Preview


In this paper, the theoretical foundation for staff satisfaction in Higher Education Institutions (HEIs) conceptual framework is discussed. Several constructs are identified based on the evidence from previous studies. This framework has been developed based on the relationships of these constructs and staff satisfaction as evidence from past studies that have been supported by three theories in the field of psychology. Seven salient constructs of the framework are: (1) leadership, (2) staff involvement, (3) workload, (4) self-development, (5) working environment, (6) communication, and (7) job satisfaction. All constructs have been found to be inter-related and contributed to overall satisfaction of HEI members of staff in the organisations which could possibly enhance their intention to stay or to leave their respective workplace. The framework is potentially useful for future testing and validation in the context of higher education setting.

Item Type: Article
Uncontrolled Keywords: Staff satisfaction; Turnover intention; Higher education institutions
Subjects: H Social Sciences > H Social Sciences (General)
L Education > L Education (General)
Faculty/Division: Faculty of Industrial Management
Centre For Modern Languages and Human Sciences
Faculty of Engineering Technology
Depositing User: PM Dr. Mohd Rashid Ab Hamid
Date Deposited: 07 Jun 2018 03:16
Last Modified: 07 Jun 2018 03:16
Download Statistic: View Download Statistics

Actions (login required)

View Item View Item