Identifying English language needs among administrative support staff in a Malaysian Public University: A preliminary study

Mohd Zulfadli, Mat Husin and Noor Raha, Mohd Radzuan (2021) Identifying English language needs among administrative support staff in a Malaysian Public University: A preliminary study. English Language Teaching Educational Journal, 4 (3). pp. 199-212. ISSN 2621-6485. (Published)

Identifying English language needs among administrative.pdf
Available under License Creative Commons Attribution Share Alike.

Download (518kB) | Preview


English skills particularly in conversation are essential in workplace situations especially in the context of higher learning institutions. Little attention is being given to examining the needs of English communication skills and issues related to administrative support staff at their workplace particularly at public universities. A questionnaire was adopted to gauge the English language needs of support staff, their English skills perception as well as usage at the workplace. Data were collected from a group of 40 support administrative staff from Universiti Malaysia Kelantan (UMK) involving three administrative departments. The findings were gathered using survey and analyzed using content descriptive analysis. The results of the study revealed that the majority of the respondents strongly agreed that having a good English ability will increase their chance of being promoted to a higher position. Data also revealed that staff use English mostly during interaction with foreign staff and students. In addition, staff perceived that they need to improve their English writing skills the most. This study hopes to give better insight towards English proficiency among administrative support staff and explicit policy on English language at workplace. Therefore, English continuous professional development programmes should be developed and introduced to assist in improving their English language abilities.

Item Type: Article
Uncontrolled Keywords: ESP, Communication English, need analysis, English workplace, communication English
Subjects: P Language and Literature > PE English
Faculty/Division: Institute of Postgraduate Studies
Center for Modern Languages
Depositing User: Noorul Farina Arifin
Date Deposited: 06 Jan 2022 08:12
Last Modified: 06 Jan 2022 08:12
Download Statistic: View Download Statistics

Actions (login required)

View Item View Item