Digital empathy and supply chain cybersecurity challenges: concept, framework and solutions for small-medium enterprises

Gani, Anisha Banu Dawood and Fernando, Yudi (2022) Digital empathy and supply chain cybersecurity challenges: concept, framework and solutions for small-medium enterprises. International Journal of Management Concepts and Philosophy. pp. 1-10. ISSN 1741-8135. (In Press / Online First) (In Press / Online First)

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Abstract

Despite contributing significantly to the world’s economy and being the most targeted by cybercriminals for being the weakest link in the supply chain, small-medium enterprises (SMEs) lag behind cybersecurity implementation. The budget and expertise constraint hinders them from catching up with cybersecurity initiatives. This study explores the management concept of digital empathy and proposes a solution framework for SMEs to overcome cybersecurity challenges. We found that three drivers can be the solution to overcome the cybersecurity barrier within firms’ internal context, such as adequate funding, management support, and attitude towards cybersecurity risk. Our theoretical framework has also included the digital empathy approach incorporating subscription-based solutions, modular solutions, and zero-trust architecture. In addition, we suggest that the supply chain’s cybersecurity systems be regularly monitored and maintained to balance cybersecurity and affordability. Furthermore, to enable future scalability, SMEs must implement the zero-trust architecture, which acts as a foundation for self-healing and self-correcting supply chain networks.

Item Type:	Article
Uncontrolled Keywords:	digital empathy; cybersecurity; zero-trust architecture; COVID19; supply chain.
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HD Industries. Land use. Labor > HD61 Risk Management H Social Sciences > HF Commerce T Technology > TS Manufactures
Faculty/Division:	Faculty of Industrial Management Institute of Postgraduate Studies
Depositing User:	PM. Dr. Yudi Fernando
Date Deposited:	25 May 2022 03:56
Last Modified:	25 May 2022 03:56
URI:	http://umpir.ump.edu.my/id/eprint/34204
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