Lee, Chia Kuang and Yiu, Tak Wing and Cheung, Sai On (2022) Intervening decision-making in using alternative dispute resolutions: A parsimonious intervention model. In: Construction Dispute Research Expanded. Springer Tracts in Civil Engineering . Springer Nature, Switzerland AG, pp. 369-398. ISBN 978-3-030-80256-1
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Abstract
Extending the concept of Technology Acceptance Model (TAM). This study develops a parsimonious alternative dispute resolution intervention model. Experts’ opinions suggested normative pressures (NP) and trust (TR) are influencing forces in shaping attitude. Intervention is most effective in two situations (i) when a dispute surfaces; and (ii) during claim negotiation but before the dispute crystalises. In addition, effective interventions for ADR use could include ADR campaigns and highlighting ADR values. Favourable normative pressures (NP) and trusts (TR) would therefore then lead to a favourable attitude (ATT) and increase the overall intention (INT) to use ADR through the interactions of perceived ease of use (PE) and relative advantage (PA) with attitude (ATT).
| Item Type: | Book Chapter |
|---|---|
| Additional Information: | Part of the Springer Tracts in Civil Engineering book series (SPRTRCIENG) |
| Uncontrolled Keywords: | Technology Acceptance Model (TAM); Normative Pressures (NP); Dispute surfaces |
| Subjects: | T Technology > TA Engineering (General). Civil engineering (General) T Technology > TP Chemical technology |
| Faculty/Division: | Faculty of Industrial Management |
| Depositing User: | Pn. Hazlinda Abd Rahman |
| Date Deposited: | 29 Jul 2022 01:01 |
| Last Modified: | 12 Oct 2022 07:54 |
| URI: | http://umpir.ump.edu.my/id/eprint/34223 |
| Download Statistic: | View Download Statistics |
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