The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan

Nurhidayah, Azmy and Ahmad-Nazri, Elly HF and Liyana, Mohamed Yusof and Gad, Ghada M. (2023) The implementation of maintenance system in Malaysia’s public housing at Kota Bharu, Kelantan. International Journal of Integrated Engineering, 15 (2). pp. 308-316. ISSN 2229-838X (Print); 2600-7916 (Online). (Published)

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Establishing an effective maintenance system in public housing buildings is essential in ensuring the building operates optimally and enhances residents' satisfaction. However, the maintenance management in Malaysian public housing is considered low, particularly on leaky roofs, dysfunctional elevators and obstructed pipes. Consequently, the deterioration of facilities and services makes the residents dissatisfied. Consequently, the study aims to determine the current implementation and effectiveness of the maintenance system for public housing by focusing on the residents' satisfaction level and the practice of the maintenance personnel. Surveys were conducted with residents and maintenance personnel from the Projek Perumahan Rakyat Kota Bharu's public housing. A total of 230 questionnaires were considered valid and analyzed to rank the residents' satisfaction level towards public housing maintenance and the practice of the maintenance personnel in public residential buildings. The data was analyzed using the Mean Analysis in the Statistical Package for Social Science (SPSS). The result revealed that the residents are satisfied with the maintenance system's performance, with an electrical system as the most satisfying maintenance performance rated by the residents, compared with other aspects of the maintenance performance factors, with a mean score of 3.94. However, several aspects of the maintenance system, namely cleaning services, security system, and time for repairing the defects, still need improvement to enhance the maintenance quality of public housing in Malaysia.

Item Type: Article
Additional Information: Indexed by Scopus
Uncontrolled Keywords: Building maintenance, public housing, maintenance system
Subjects: T Technology > TA Engineering (General). Civil engineering (General)
T Technology > TH Building construction
Faculty/Division: Institute of Postgraduate Studies
Faculty of Civil Engineering Technology
Depositing User: Dr. Nurhidayah Azmy
Date Deposited: 08 Dec 2023 02:01
Last Modified: 08 Dec 2023 02:01
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