Wider, Walton and Tan, Foong Ping and Tan, Yen Ping and Lin, Jiaming and Muhammad Ashraf, Fauzi and Wong, Lingshing and Tanucan, Jem Cloyd M. and Hossain, Syed Far Abid (2024) Service quality (SERVQUAL) model in private higher education institutions : A bibliometric analysis of past, present, and future prospects. Social Sciences and Humanities Open, 9 (100805). pp. 1-10. ISSN 2590-2911. (Published)
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Abstract
The purpose of this study is to conduct a bibliometric analysis of Service Quality (SERVQUAL) research in private higher education institutions (HEIs). This analysis aims to provide a comprehensive evaluation of SERVQUAL's current state and future potential in private HEIs. This study collected 205 journal articles from the Web of Science database using a bibliometric approach. Then, co-citation and co-word analyses were conducted to determine the most influential publications, analyze the knowledge structure, and forecast future trends. This review offers valuable insight into the expanding field of SERVQUAL research, despite its limitations, as the analysis revealed five clusters in co-citation and co-word analysis, respectively. This study contributes to the existing body of knowledge by offering a comprehensive understanding of SERVQUAL in the context of private HEIs. Additionally, it provides insight into potential future developments in this field.
| Item Type: | Article |
|---|---|
| Additional Information: | Indexed by Scopus |
| Uncontrolled Keywords: | Bibliometric analysis; Education policy; Private higher education institutions; SERVQUAL; Web of science |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Faculty/Division: | Faculty of Industrial Management |
| Depositing User: | Mr Muhamad Firdaus Janih@Jaini |
| Date Deposited: | 31 Jul 2024 03:23 |
| Last Modified: | 31 Jul 2024 03:23 |
| URI: | http://umpir.ump.edu.my/id/eprint/41687 |
| Download Statistic: | View Download Statistics |
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