Suziyana, Mat Dahan and Mohd Yusof, Taib and Nurhaizan, Mohd Zainudin and Fadzida, Ismail and Ahmad Nazif, Noor Kamar (2013) A Study on Student's Perception Towards The Quality of Services Provided by The Library, University Malaysia Pahang (UMP). In: International Conference on Engineering Education 2013 , 24-25 December 2013 , Madinah. pp. 1-7.. (Unpublished)
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Abstract
The intense competition among academic institutions has forced the academic libraries to deliver the best services in aiding the student's advancement in academic discipline.
| Item Type: | Conference or Workshop Item (Speech) |
|---|---|
| Uncontrolled Keywords: | Library Science; Customer satisfaction; Measuring service quality; LibQUAL Model; Gap analysis |
| Subjects: | Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science Z Bibliography. Library Science. Information Resources > Z719 Libraries (General) |
| Faculty/Division: | Faculty of Engineering Technology Faculty of Mechanical Engineering |
| Depositing User: | yaa |
| Date Deposited: | 23 May 2014 07:01 |
| Last Modified: | 04 Jun 2020 07:02 |
| URI: | http://umpir.ump.edu.my/id/eprint/5609 |
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