UMP Institutional Repository

A Study on Student's Perception Towards The Quality of Services Provided by The Library, University Malaysia Pahang (UMP)

Suziyana, Mat Dahan and Mohd Yusof, Taib and Nurhaizan, Mohd Zainudin and Fadzida, Ismail and Ahmad Nazif, Noor Kamar (2013) A Study on Student's Perception Towards The Quality of Services Provided by The Library, University Malaysia Pahang (UMP). In: International Conference on Engineering Education 2013, 24-25 December 2013 , Madinah. pp. 1-7.. (Unpublished)

[img] PDF
scan0006.pdf - Published Version
Restricted to Repository staff only

Download (4MB) | Request a copy

Abstract

The intense competition among academic institutions has forced the academic libraries to deliver the best services in aiding the student's advancement in academic discipline.

Item Type: Conference or Workshop Item (Speech)
Uncontrolled Keywords: Library Science; Customer satisfaction; Measuring service quality; LibQUAL Model; Gap analysis
Subjects: Z Bibliography. Library Science. Information Resources > Z665 Library Science. Information Science
Z Bibliography. Library Science. Information Resources > Z719 Libraries (General)
Faculty/Division: Faculty of Engineering Technology
Faculty of Mechanical Engineering
Depositing User: yaa
Date Deposited: 23 May 2014 07:01
Last Modified: 04 Jun 2020 07:02
URI: http://umpir.ump.edu.my/id/eprint/5609
Download Statistic: View Download Statistics

Actions (login required)

View Item View Item