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Application of discrete event simulation (DES) for queuing system improvement at hypermarket

Fazeeda, Mohamad and Siti Filza, Saharin (2019) Application of discrete event simulation (DES) for queuing system improvement at hypermarket. In: KnE Social Sciences: FGIC 2nd Conference on Governance and Integrity 2019, 19-20 August 2019 , Yayasan Pahang, Kuantan, Pahang, Malaysia. pp. 330-346.. ISSN 2518-668X

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Abstract

This paper focuses on the development of a computer simulation model for improving the queuing system at a hypermarket using Discrete Event Simulation (DES) and to propose the most efficient hypermarket queuing system for overall improvement. Data were collected from the Hypermarket A using the time study. The method of this study is using modeling and simulation. Arena Simulation Software is used to develop the model to replicate the actual system. Three scenarios had been tested, and the alternatives will be ranked based on the level of the efficiency of the system performance. The most efficient queuing system is identified based on the scenario analysis. In this study, the waiting time for each customer can be improved by up to 26%, which equivalent to 5.24 minutes. Overall, this study contributes to a better understanding of the queuing system performance.

Item Type: Conference or Workshop Item (Lecture)
Uncontrolled Keywords: Hypermarket; Queuing system; Waiting time; Simulation; Discrete Event Simulation (DES)
Subjects: H Social Sciences > HD Industries. Land use. Labor
T Technology > T Technology (General)
T Technology > TS Manufactures
Faculty/Division: Faculty of Industrial Management
Institute of Postgraduate Studies
Depositing User: Mrs Norsaini Abdul Samat
Date Deposited: 02 Oct 2019 08:59
Last Modified: 19 Nov 2019 07:40
URI: http://umpir.ump.edu.my/id/eprint/25939
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