Noraina Mazuin, Sapuan and Zetty Ain, Kamaruzzaman (2021) Service quality and customer satisfaction on courier services during Covid-19 Pandemic. Service and Operations Management: Series 3. pp. 11-22. ISSN 978-967-2817-33-8. (Published)
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Service Quality SOM Chapter in Book.docx Download (423kB) |
| Item Type: | Article |
|---|---|
| Subjects: | H Social Sciences > H Social Sciences (General) |
| Faculty/Division: | Faculty of Industrial Management |
| Depositing User: | Dr. Noraina Mazuin Sapuan |
| Date Deposited: | 29 Dec 2021 05:04 |
| Last Modified: | 29 Dec 2021 06:40 |
| URI: | http://umpir.ump.edu.my/id/eprint/32892 |
| Download Statistic: | View Download Statistics |
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