Zhang, Yixuan and Wang, Yimeng and Yongsatianchot, Nutchanon and Gaggiano, Joseph D. and Nurul Mubinah, Suhaimi and Okrah, Anne and Kim, Miso and Griffin, Jacqueline A. and Parker, Andrea Grimes (2024) Profiling the dynamics of trust & distrust in social media : A survey study. In: Conference on Human Factors in Computing Systems - Proceedings. Conference on Human Factors in Computing Systems - Proceedings; 2024 CHI Conference on Human Factors in Computing Sytems, CHI 2024 , 11-16 May 2024 , Hybrid, Honolulu. pp. 1-24. (947). ISBN 979-840070330-0 (Published)
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Abstract
In the era of digital communication, misinformation on social media threatens the foundational trust in these platforms. While myriad measures have been implemented to counteract misinformation, the complex relationship between these interventions and the multifaceted dynamics of trust and distrust on social media remains underexplored. To bridge this gap, we surveyed 1,769 participants in the U.S. to gauge their trust and distrust in social media and examine their experiences with anti-misinformation features. Our research demonstrates how trust and distrust in social media are not simply two ends of a spectrum; but can also co-exist, enriching the theoretical understanding of these constructs. Furthermore, participants exhibited varying patterns of trust and distrust across demographic characteristics and platforms. Our results also show that current misinformation interventions helped heighten awareness of misinformation and bolstered trust in social media, but did not alleviate underlying distrust. We discuss theoretical and practical implications for future research.
| Item Type: | Conference or Workshop Item (Lecture) |
|---|---|
| Additional Information: | Indexed by Scopus |
| Uncontrolled Keywords: | Distrust; Misinformation; Social media; Survey; Trust |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > T Technology (General) |
| Faculty/Division: | Faculty of Manufacturing and Mechatronic Engineering Technology |
| Depositing User: | Mr Muhamad Firdaus Janih@Jaini |
| Date Deposited: | 31 Jul 2024 03:30 |
| Last Modified: | 31 Jul 2024 03:30 |
| URI: | http://umpir.ump.edu.my/id/eprint/41725 |
| Download Statistic: | View Download Statistics |
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