Zhang, Yixuan and Gaggiano, Joseph D. and Yongsatianchot, Nutchanon and Nurul Mubinah, Suhaimi and Kim, Miso and Sun, Yifan and Griffin, Jacqueline A. and Parker, Andrea Grimes (2023) What do we mean when we talk about trust in social media? A systematic review. In: Conference on Human Factors in Computing Systems - Proceedings; 2023 CHI Conference on Human Factors in Computing Systems, CHI 2023 , 23-28 April 2023 , Hamburg. pp. 1-22. (670). ISBN 978-145039421-5
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Abstract
Do people trust social media? If so, why, in what contexts, and how does that trust impact their lives? Researchers, companies, and journalists alike have increasingly investigated these questions, which are fundamental to understanding social media interactions and their implications for society. However, trust in social media is a complex concept, and there is conflicting evidence about the antecedents and implications of trusting social media content, users, and platforms. More problematic is that we lack basic agreement as to what trust means in the context of social media. Addressing these challenges, we conducted a systematic review to identify themes and challenges in this field. Through our analysis of 70 papers, we contribute a synthesis of how trust in social media is defined, conceptualized, and measured, a summary of trust antecedents in social media, an understanding of how trust in social media impacts behaviors and attitudes, and directions for future work.
| Item Type: | Conference or Workshop Item (Lecture) |
|---|---|
| Additional Information: | Indexed by Scopus |
| Uncontrolled Keywords: | Conflicting evidence; Impact behavior; Media content; Media platforms; Social media; Systematic Review; Trust |
| Subjects: | T Technology > T Technology (General) T Technology > TA Engineering (General). Civil engineering (General) T Technology > TJ Mechanical engineering and machinery T Technology > TK Electrical engineering. Electronics Nuclear engineering T Technology > TS Manufactures |
| Faculty/Division: | College of Engineering Faculty of Manufacturing and Mechatronic Engineering Technology |
| Depositing User: | Mr Muhamad Firdaus Janih@Jaini |
| Date Deposited: | 06 Nov 2023 03:59 |
| Last Modified: | 06 Nov 2023 03:59 |
| URI: | http://umpir.ump.edu.my/id/eprint/38592 |
| Download Statistic: | View Download Statistics |
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